Privacy Policy
Last updated: 12th July 2026
1. Our Commitment to Your Privacy
At Priority Conveyancing, we understand that buying, selling or transferring property requires you to trust us with your personal information. Protecting your privacy is important to us, and we are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains:
what personal information we collect;
how we collect and use your information;
who we may share it with;
how we protect your information;
how long we keep your information; and
your rights to access and correct your personal information.
This Privacy Policy applies to personal information collected through our website, by email, telephone, in person, and while providing our conveyancing services throughout New South Wales.
Throughout this Privacy Policy, "Priority Conveyancing", "we", "our" and "us" refers to Priority Conveyancing, and "you" refers to our clients and other individuals whose personal information we collect in connection with a conveyancing matter.
For the purposes of this Privacy Policy:
AML/CTF means the Anti-Money Laundering and Counter-Terrorism Financing laws that apply to Priority Conveyancing and require us to identify our clients, assess risk and comply with customer due diligence and record-keeping obligations.
Customer Due Diligence (CDD) means the process of identifying and verifying clients and assessing the level of risk associated with providing our services, as required by applicable AML/CTF legislation.
Personal Information has the meaning given in the Privacy Act 1988 (Cth) and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Politically Exposed Person (PEP) means an individual who holds, or has held, a prominent public position or function, or who is a close associate or immediate family member of such a person, as defined under applicable AML/CTF legislation.
Sensitive Information has the meaning given in the Privacy Act 1988 (Cth) and includes information such as biometric information and other categories of personal information that receive additional protection under Australian privacy law.
Verification of Identity (VOI) means the process used to verify a person's identity in accordance with applicable conveyancing requirements to help reduce the risk of property fraud.
2. The Australian Privacy Principles
Priority Conveyancing manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Australian Privacy Principles set out how organisations collect, use, disclose, store and protect personal information, as well as the rights individuals have to access and correct information held about them.
Where we are required to comply with other legislation relating to conveyancing, electronic settlements, VOI, AML/CTF obligations, or other applicable laws, we will handle your personal information in accordance with those legal requirements.
3. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our conveyancing services and to meet our legal and regulatory obligations.
Depending on the nature of your matter, we may collect information including:
your full name;
date of birth;
residential and postal address;
telephone number and email address;
driver's licence, passport and other identification documents;
financial institution and bank account details required for settlement;
tax file or taxation-related information where relevant to your transaction;
property details relating to the purchase, sale or transfer of real property;
details of mortgages, loans or other financial arrangements connected with your matter;
information relating to trusts, companies, estates or powers of attorney where applicable;
details of other parties involved in your transaction, including purchasers, vendors, lenders, guarantors or beneficiaries; and
correspondence and communications between you and our office.
Sensitive Information
In some circumstances we may collect sensitive information where it is reasonably necessary to provide our services or where required or authorised by law.
This may include:
biometric information, such as facial images collected during the Verification of Identity (VOI) process;
information collected for AML/CTF compliance;
information required to determine whether you are a PEP;
information relating to criminal history where relevant to AML/CTF risk assessment; and
any other sensitive information that you choose to provide or that we are required to collect by law.
Where required, we will seek your consent before collecting sensitive information. In some circumstances, however, the law permits or requires us to collect sensitive information without your consent.
Where biometric information is collected by a third-party identity verification provider, that provider will also be subject to its own privacy policy. We encourage you to review that policy before completing the identity verification process.
Children's Privacy
Our conveyancing services are intended for adults involved in property transactions and are not directed to children.
We do not knowingly collect personal information directly from children unless it is reasonably necessary to provide our services, required by law, or the information is provided by a parent, guardian or other authorised person in connection with a conveyancing matter.
If we become aware that we have collected personal information from a child in circumstances where it is not required or authorised, we will take reasonable steps to delete or de-identify that information where appropriate.
4. How We Collect Your Personal Information
We collect most of your personal information directly from you throughout your conveyancing matter. This may occur when you:
contact us by telephone, email or through our website;
engage us to act on your behalf;
complete our client forms or provide information during the onboarding process;
meet with us in person or participate in a video conference;
provide identification documents for VOI, or information for AML/CTF assessment;
send us emails, letters or other correspondence; or
otherwise communicate with us during your matter.
Where it is necessary to provide our services or comply with our legal obligations, we may also collect personal information from third parties. These may include:
real estate agents;
financial institutions, lenders and mortgage brokers;
the other party's solicitor or conveyancer;
settlement agents;
NSW Land Registry Services and other government agencies;
electronic conveyancing platforms, including PEXA;
third-party VOI providers;
title insurers;
publicly available registers or records; and
other people or organisations involved in your conveyancing transaction.
Where practical, we will collect your personal information directly from you. If we collect your information from another source, we will take reasonable steps to ensure you are made aware of that collection where required by law.
Verification of Identity (VOI)
Australian conveyancing laws require us to verify the identity of our clients before property transactions can proceed.
To meet these obligations, we may ask you to complete a VOI process through an approved third-party provider. During this process, your identity documents and biometric information (such as a facial image) may be collected directly by that provider.
Although the identity verification provider operates under its own privacy policy, we take reasonable steps to engage reputable providers that handle personal information in accordance with Australian privacy laws.
5. Why We Collect and Use Your Personal Information
We collect, hold and use your personal information so that we can provide our conveyancing services efficiently, securely and in accordance with our legal obligations.
We may use your personal information to:
provide conveyancing and property settlement services;
verify your identity;
establish and manage your client file;
prepare contracts, transfers and other legal documents;
communicate with you throughout your matter;
communicate with other parties involved in your transaction;
lodge documents with NSW Land Registry Services and other government authorities;
complete electronic settlements using PEXA or other electronic conveyancing platforms;
comply with our legal and regulatory obligations, including AML/CTF requirements;
undertake customer due diligence and identity verification;
maintain our records;
manage and improve our practice and internal business systems;
respond to enquiries or feedback;
protect our legal rights and interests; and
carry out any other purpose that is reasonably necessary to provide our services or required by law.
We will not use or disclose your personal information for purposes unrelated to your conveyancing matter unless:
you have consented;
the use or disclosure is permitted or required by law; or
another exception under the Privacy Act applies.
6. Who We May Share Your Personal Information With
Providing conveyancing services often requires us to share information with other organisations involved in your property transaction.
Depending on your matter, we may disclose your personal information to:
NSW Land Registry Services and other government agencies;
Revenue NSW;
the Australian Taxation Office where required;
financial institutions, lenders and mortgage brokers;
real estate agents, including where information is shared as part of a Customer Due Diligence (CDD) reliance arrangement permitted under applicable AML/CTF legislation;
the other party's solicitor or conveyancer;
settlement agents;
title insurers;
PEXA and other electronic conveyancing platforms;
Verification of Identity providers;
cloud-based software providers that assist us to manage our practice;
trusted technology and AI service providers used to assist with the delivery of our services;
our professional advisers, including accountants, insurers and auditors;
regulators, law enforcement agencies and other authorities where required or authorised by law; and
any other person or organisation where you have authorised us to do so.
Where we engage third-party service providers, we take reasonable steps to ensure they protect your personal information appropriately and use it only for authorised purposes.
We do not sell your personal information to third parties.
7. Technology, AI and Cloud Services
To help us provide efficient and secure conveyancing services, Priority Conveyancing uses a range of technology platforms, including cloud-based practice management systems, electronic conveyancing platforms and other digital tools.
We may also use artificial intelligence (AI) assisted technology to support administrative tasks, document preparation, information management, workflow automation and other business processes that help us deliver our services more efficiently.
Where AI-assisted tools are used, they are intended to assist our team and do not replace professional judgement. Decisions affecting your conveyancing matter are reviewed by appropriately qualified staff.
Some of the technology providers we use may process or store personal information on secure cloud servers located within Australia or overseas. Where personal information is processed or stored outside Australia, we take reasonable steps to ensure our service providers maintain appropriate privacy, confidentiality and security standards consistent with Australian privacy law.
We only use reputable technology providers that assist us in delivering our services securely and efficiently.
8. Cookies and Website Analytics
When you visit our website, we may collect limited information about your visit using cookies and similar technologies.
Cookies are small text files that help websites remember information about your visit and improve your browsing experience.
Information collected may include:
your IP address;
browser type and device information;
pages visited on our website;
the date and time of your visit;
the website that referred you to us; and
general website usage information.
We may use website analytics services to help us understand how visitors use our website and to improve its functionality and performance. This information is generally collected in an aggregated form and does not usually identify you personally.
Most internet browsers allow you to disable or manage cookies through your browser settings. However, doing so may affect the functionality of some parts of our website.
9. Marketing Communications
Priority Conveyancing may occasionally use your contact information to provide updates about our services, changes to our business or other information that may be of interest to you.
Where required by law, we will only send electronic marketing communications with your consent or where otherwise permitted.
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting our office directly.
We will continue to send you communications that are necessary for the administration of your conveyancing matter or where we are required to do so by law.
10. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Compliance
Priority Conveyancing is committed to complying with all applicable AML/CTF laws.
These laws are designed to help prevent money laundering, terrorism financing and other serious financial crime. To meet our obligations, we may be required to collect, verify, use and retain certain personal information before, during and after providing our conveyancing services.
Where required by law, we may also undertake customer due diligence, identity verification and ongoing monitoring of our client relationships.
Customer Due Diligence (CDD)
Where required under AML/CTF legislation, we may undertake Customer Due Diligence (CDD) before providing services to you.
Customer Due Diligence may include verifying your identity, confirming the source of information provided to us, understanding the nature of your transaction and assessing whether there are any legal or regulatory risks associated with the matter.
Depending on the circumstances, we may request additional documentation or information from you during your matter to enable us to comply with our legal obligations.
If sufficient information is not provided, we may be unable to act for you or may be required to delay or cease providing services where permitted or required by law.
Customer Due Diligence (CDD) Reliance Arrangements
Priority Conveyancing may enter into Customer Due Diligence (CDD) reliance arrangements with other reporting entities, including real estate agencies and other organisations involved in property transactions, where permitted by applicable AML/CTF legislation.
These arrangements allow one reporting entity to rely on customer identification and verification information that has already been collected by another reporting entity, reducing unnecessary duplication for clients while supporting compliance with legal obligations.
Where appropriate, we may securely exchange personal information, identification documents and other information relevant to customer due diligence under a written reliance agreement.
We only participate in these arrangements where permitted by law and take reasonable steps to ensure that any personal information shared is handled securely, remains confidential and is used only for lawful AML/CTF purposes.
Politically Exposed Persons (PEPs), Sanctions and Risk Assessment
As part of our AML/CTF obligations, we may be required to determine whether a client, beneficial owner or other relevant person is a Politically Exposed Person (PEP), is subject to applicable sanctions, or presents a higher level of money laundering or terrorism financing risk.
To do this, we may collect and assess information relating to your identity, occupation, business interests, political exposure, source of funds or other information reasonably necessary to meet our legal obligations.
Where required, we may also use trusted third-party screening providers to assist with these assessments.
Record Keeping
We are required to retain certain records relating to identity verification, customer due diligence and other AML/CTF compliance activities for the periods prescribed by applicable legislation.
These records are stored securely and are only accessed by authorised personnel or disclosed where required or authorised by law.
11. Storage and Security of Personal Information
Priority Conveyancing takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
We store personal information in both electronic and physical formats using a combination of secure cloud-based systems, practice management software and paper records where appropriate.
The security measures we use may include:
password-protected systems and user authentication;
restricted access to client information on a need-to-know basis;
encryption and secure electronic communications where appropriate;
firewalls, anti-virus software and other cybersecurity measures;
secure storage of paper records; and
staff training on privacy, confidentiality and information security.
While we take reasonable steps to safeguard your personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee the absolute security of information transmitted to us electronically.
12. How Long We Keep Your Personal Information
We retain personal information only for as long as it is reasonably necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes and enforce our legal rights.
As a conveyancing practice, we are required to retain certain records, including VOI, AML/CTF records and conveyancing file records, for the periods required by applicable legislation and professional obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.
13. Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you and request that any inaccurate, incomplete or out-of-date information be corrected.
To make a request, please contact us using the details provided at the end of this Privacy Policy.
We will respond to your request within a reasonable period and, where appropriate, provide access or make the requested correction in accordance with the Privacy Act.
In some circumstances, we may refuse access where permitted by law. If this occurs, we will explain the reasons for our decision where we are legally permitted to do so.
14. Data Breaches
Priority Conveyancing takes data security seriously and has procedures in place to respond to suspected or actual data breaches.
If we become aware of a data breach involving personal information, we will assess the circumstances promptly and take appropriate steps to contain and investigate the incident.
Where required under the Privacy Act and the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if the breach is likely to result in serious harm.
15. Privacy Complaints
If you have a question or concern about how we have handled your personal information, we encourage you to contact us first so we can attempt to resolve the issue.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
The most current version will always be available on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information.
17. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Priority Conveyancing
ABN: 77 666 285 516
Phone: 02 4314 2226
Email: emily@priorityconveyancing.com.au
Address: 3/54 Tenth Avenue, Budgewoi, NSW
Website: www.priorityconveyancing.com.au
We will endeavour to respond to your enquiry as soon as reasonably practicable.